Privacy Policy

Last Updated: January 2026

1. Introduction

ApexFlow Plumbing Services (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding data collection, usage, and call tracking attribution when you visit our website or call our business.

2. Ringba Call Tracking & Dynamic Number Insertion (DNI)

We integrate call attribution and routing technology provided by Ringba (ringba.com). When you browse our website, dynamic number insertion (DNI) may display a unique tracking phone number tailored to your session. This allows us to:

Measure which marketing channels (search engines, referral sites, advertisements) help customers find our plumbing services.
Route your phone call quickly to the most qualified local dispatch team or technician based on the service requested.
Maintain campaign attribution parameters (such as campaign IDs, landing pages, and anonymous session identifiers).

Notice Regarding Call Recording: Inbound phone calls placed to numbers displayed on this website may be recorded and monitored for quality assurance, dispatcher training, and dispute resolution where permitted by applicable federal and state laws. If you do not wish for your call to be recorded, please notify the dispatch operator upon connection.

3. Information Collected via Web Forms

If you submit an inquiry or callback request through our website, we collect your name, phone number, city, and details of the plumbing service requested. We use this information solely to contact you regarding your requested service. We do not sell or rent personal information to third-party telemarketers.

4. Cookies & Analytics

Our website may utilize session cookies and analytics beacons to improve site navigation, evaluate page load performance, and ensure our Dynamic Number Insertion displays accurately across mobile and desktop devices.

5. Contact Us

If you have any questions about this Privacy Policy or wish to request data deletion, contact us at: ApexFlow Plumbing Services, 1420 Commercial Parkway, Suite 100, dispatch@apexflowplumbing.com, (800) 555-0199.